Privacy Policy

Effective Date: 01/07/2025
Last Updated: 14/07/2026

1. Introduction

Welcome to Thai Love: Thailand Dating App (“Thai Love,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, share, store, and protect your information when you use our mobile application, website, and related services, collectively the “Services”.

By using Thai Love, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect information to provide, secure, personalize, moderate, advertise, and improve our Services.

2.1 Account and Contact Information

We may collect:

• Full name, nickname, or display name
• Date of birth and age
• Gender
• Email address
• Phone number
• Login and authentication information
• Social login information, such as Apple, Facebook, Google, LINE, or other providers we may support
• Account status, verification status, and support history

2.2 Profile Information

We may collect information you add to your dating profile, including:

• Profile photos
• Bio or “about me” information
• Interests, hobbies, languages, education, and lifestyle details
• Height, weight, religion, star sign, relationship goals, and similar profile fields
• Gender, dating preferences, who you are looking to meet, and related matching preferences
• Location label, city, country, and distance/search preferences
• Whether you have or want children
• Other information you choose to provide in your profile

Some profile information may be sensitive or may reveal sensitive aspects of your identity, preferences, beliefs, or personal life. You should only add information that you are comfortable sharing through the Services.

2.3 Location Information

We may collect location information to help provide location-based matching, improve safety, prevent abuse, support account integrity, and support advertising and analytics where permitted.

This may include:

• Location you manually enter
• GPS-based location, if you grant permission
• Latitude and longitude
• Location accuracy
• City, region, country, and country code
• Location permission status
• Device location signals, such as whether location may be mocked or inaccurate
• Approximate location inferred from your IP address or device signals
• Location evidence collected during registration, login, verification, profile editing, app launch, or security checks

We may use third-party services, such as Google Maps, geocoding services, IP geolocation services, or similar providers, to convert coordinates or IP addresses into city, region, or country information.

You can control location permissions through your device settings. Some features may not work properly if location access is disabled.

2.4 Photos, Camera, Media, and Verification Information

We may collect and process:

• Profile photos you upload
• Photos or images submitted as report evidence
• Verification selfies or verification images
• Image metadata, where available
• Photo hashes or similar technical identifiers used to detect banned, duplicate, abusive, or previously rejected images
• Camera access, if you use camera-based features
• Photo library access, if you choose images from your device

We may use automated and/or manual review to help detect prohibited content, verify profiles, confirm that uploaded photos contain a face, and protect users from abuse, scams, impersonation, or unsafe behavior.

Where image moderation tools are used, your image may be processed by internal systems or trusted third-party moderation services, such as AWS Rekognition or our own moderation service. We do not use face detection to identify you against government databases unless we separately disclose this and obtain consent where required by law.

2.5 Messages, Interactions, and User Content

We collect content and activity generated through the Services, including:

• Messages and chat activity
• Voice notes or audio messages
• GIFs, blog shares, and other media shared in chat
• Likes, swipes, matches, blocks, and reports
• Report reasons and evidence
• Profile views, clicks, and other app interactions
• Uploaded photos, videos, audio, or other content
• Communication preferences and notification settings

Messages and user content may be reviewed where necessary for safety, moderation, support, legal compliance, abuse prevention, or to investigate reports.

2.6 Device, Security, and Technical Information

We may collect technical information from your device, including:

• Device type, model, brand, and operating system
• App version and build number
• Bundle ID or package name
• Device identifiers or unique device ID
• Advertising identifiers, where permitted
• IP address
• Language, locale, and region settings
• Screen size, pixel ratio, and similar device display information
• Push notification tokens, including Firebase Cloud Messaging tokens and Expo push tokens
• Crash logs, diagnostics, and performance data
• Session information and security logs
• Emulator, device integrity, camera availability, or abuse-prevention signals
• Network, carrier, or connection information where available

We use this information to operate the app, secure accounts, prevent spam and fraud, detect banned users, investigate abuse, improve reliability, maintain community safety, support analytics, and display or measure ads where permitted.

2.7 App Usage, Analytics, and Attribution Information

We may collect information about how the Services are used, including:

• Screens visited
• Features used
• Session activity
• Clicks, taps, swipes, likes, matches, profile views, and message activity
• Registration, login, verification, onboarding, and account events
• Error logs and crash reports
• Attribution, install, campaign, referral, and app launch information
• Product interaction and performance information

We may use analytics, diagnostics, attribution, and crash-reporting tools such as Firebase, Firebase Crashlytics, AppsFlyer, Google, Expo, or similar services to understand app performance, app installs, crashes, and user engagement.

2.8 Advertising and Rewarded Ads Information

Thai Love may display third-party ads in the app, including rewarded ads, interstitial ads, native ads, and ads shown inside media or GIF features.

Rewarded ads are optional. If you choose to watch a rewarded ad, you may unlock limited in-app features such as additional likes or the ability to send a message before matching. Matched chats and existing chats may remain available according to the app’s normal functionality.

To provide, limit, measure, and prevent abuse of ads and ad rewards, we and our advertising partners may collect or process:

• Advertising identifiers, where permitted by your device settings and applicable law
• Device identifiers, app identifiers, and other technical identifiers
• IP address and approximate location
• Ad impressions, ad views, ad clicks, ad interactions, video views, and reward completion events
• Product interaction data, such as app launches, taps, and feature usage
• Reward counters, daily limits, eligibility status, and whether a reward was earned or claimed
• Crash logs, diagnostics, performance data, and ad-delivery information
• Information used to prevent ad fraud, abuse, or invalid traffic

We may use services such as Google AdMob, Google Mobile Ads SDK, AppsFlyer, KLIPY, or similar advertising and attribution partners. These partners may process data according to their own privacy policies.

We may use account, profile, location, usage, safety, and reward-counter information to decide whether an ad prompt is shown, how often it is shown, whether a rewarded feature is available, and whether a reward should be granted.

On iOS, where required, we may request permission through Apple’s App Tracking Transparency framework before accessing the advertising identifier or tracking you across apps and websites owned by other companies. If you decline tracking permission, we may still show ads, but they may be less personalized and certain advertising or attribution data may be limited.

On Android, advertising ID and ad-personalization choices can be managed through your device settings.

2.9 SMS, WhatsApp, and OTP Verification Information

If you provide your phone number, we may use it to send one-time password messages, verification messages, login messages, account security messages, or related transactional communications.

These messages may be sent by SMS, WhatsApp, or other supported messaging channels.

We may process:

• Phone number
• OTP delivery status
• Verification attempts
• Device and IP security signals
• Carrier or telecommunications delivery data
• Fraud-prevention and rate-limit information

OTP and verification messages are transactional and are not used for marketing purposes.

Message and data rates may apply depending on your mobile carrier.

2.10 GIFs, Media Providers, and Embedded Content

If you use GIF, media, blog, or embedded-content features, we may share limited technical and usage information with media providers such as KLIPY, Tenor, or similar services.

This may include:

• Search terms you enter
• Selected GIFs or media URLs
• User or customer identifiers used to provide the feature
• Locale, language, app version, operating system, screen size, and device display information
• Ad-related parameters if the provider returns advertising content

Third-party media providers may process your information according to their own privacy policies.

2.11 Purchase and Subscription Information

Thai Love may offer optional paid features, including auto-renewing subscriptions and other in-app purchases.

If you make a purchase through the Apple App Store, Google Play, or another authorized payment provider, the applicable provider processes your payment and collects your payment method and billing information according to its own terms and privacy policy.

We do not receive or store your full payment card number, bank-account details, or app-store password.

We may receive and process limited purchase and subscription information, including:

• The app store or payment provider used
• The subscription plan, product, offer, or trial selected
• Product identifiers and subscription identifiers
• Transaction, order, or original transaction identifiers
• Purchase receipts, signed transaction information, or purchase tokens
• Purchase, renewal, and expiration dates
• Subscription, entitlement, and auto-renewal status
• Cancellation, billing-retry, grace-period, or payment-failure status
• Refund, reversal, chargeback, or revocation information
• Price, currency, country, or storefront information where supplied by the provider
• The paid features or subscription benefits available to your account
• Account, app, and device identifiers needed to associate, verify, or restore a purchase
• Purchase-validation, fraud-prevention, and support records

We use this information to process and verify purchases, activate subscription benefits, maintain your subscription status, restore purchases, prevent payment fraud or misuse, provide support, resolve disputes, and comply with financial or legal obligations.

We may use trusted subscription-management or purchase-validation providers to help verify transactions and manage subscription entitlements.

Subscription payments, renewals, cancellations, and refunds are generally managed by the app store or payment provider through which you made the purchase. Those providers may retain and process purchase information independently under their own privacy policies.

3. How We Use Your Information

We use your information to:

• Create, manage, and secure your account
• Authenticate users and verify account ownership
• Provide matching, discovery, search, and communication features
• Show your profile to other users, based on your settings and app functionality
• Process likes, swipes, matches, blocks, reports, and profile views
• Process, validate, manage, and restore subscriptions and in-app purchases
• Activate and maintain subscription benefits and other paid features
• Provide purchase, subscription, cancellation, refund, and payment-related support
• Send transactional notifications, including OTPs, chat alerts, likes, matches, subscription updates, and account updates
• Provide customer support
• Review verification submissions
• Moderate content and enforce our rules
• Detect and prevent scams, spam, fake accounts, banned users, fraud, payment abuse, ad abuse, and unsafe behavior
• Investigate reports and protect the community
• Improve app performance, reliability, and user experience
• Analyze app installs, usage, attribution, advertising performance, purchase performance, and feature performance
• Display, limit, personalize where permitted, and measure ads
• Provide rewarded-ad features and enforce daily reward limits
• Debug crashes, errors, and technical issues
• Maintain appropriate transaction, accounting, and audit records
• Comply with legal obligations
• Protect our legal rights and the rights of users

4. Legal Bases for Processing

Where required by applicable law, we rely on one or more of the following legal bases:

• Contract: To provide the Services you request, including account creation, matching, messaging, profile features, rewarded-ad features, subscriptions, in-app purchases, and other paid features.
• Consent: For optional features such as location access, camera access, photo-library access, microphone access, push notifications, tracking permissions, and certain sensitive profile information.
• Legitimate interests: To secure the Services, verify purchases, prevent fraud and abuse, improve the app, provide support, show non-personalized ads, measure performance, and protect users.
• Legal obligation: Where we must retain or disclose information to comply with applicable laws, regulations, tax or accounting requirements, legal requests, or safety obligations.
• Vital or public interests: Where necessary to protect users or others from serious harm, where permitted by law.

You may withdraw consent for optional permissions through your device settings or by contacting us, but some features may stop working if permission is removed.

5. How We Share Information

We do not sell your personal data for money.

We may share limited information with trusted service providers and partners who help us operate, secure, monetize, and improve the Services, including:

• Hosting, backend, database, and storage providers, such as Supabase, DigitalOcean, AWS, or similar infrastructure providers
• Authentication and login providers, such as Apple, Facebook, Google, LINE, or other supported login providers
• Firebase, Google, or similar providers for crash reporting, diagnostics, cloud messaging, maps, geocoding, advertising, and related services
• Google AdMob, Google Mobile Ads SDK, AppsFlyer, KLIPY, and similar advertising, attribution, analytics, or ad-measurement partners
• Expo, Firebase Cloud Messaging, Apple Push Notification service, or similar push-notification providers
• SMS, WhatsApp, and OTP delivery providers, such as Infobip, BulkGate, WhatsApp/Meta, or similar messaging providers
• Telecommunications carriers and messaging networks for message delivery
• Image moderation, verification, or safety service providers, such as AWS Rekognition or custom moderation services, where used
• GIF, media, or content providers, such as KLIPY, Tenor, or similar services
• Apple App Store, Apple In-App Purchase, Google Play Billing, and other authorized payment or app-store providers used to process purchases and subscriptions
• Subscription-management, purchase-validation, fraud-prevention, accounting, or payment-support providers, where used
• Professional advisers, legal advisers, auditors, insurers, or authorities where necessary
• Law enforcement, regulators, courts, or other parties where required by law or necessary to protect safety, rights, or security

We may also share information:

• With other users, when you choose to make profile information, photos, messages, or interactions visible through the Services
• During a business transaction, such as a merger, acquisition, financing, restructuring, or sale of assets
• To process or verify purchases, provide subscription benefits, restore purchases, investigate payment disputes, or prevent payment fraud
• To enforce our Terms, investigate abuse, prevent fraud, or protect the safety of users and the Services

We require service providers to process information only as necessary to provide services to us and to protect personal data appropriately.

6. Public Profile Visibility

Thai Love is a dating app. Some information you provide is intended to be visible to other users, including:

• Profile photos
• Display name or nickname
• Age
• Gender and dating preferences, depending on app display
• Bio and profile details
• City, country, or approximate location
• Interests, lifestyle details, and matching preferences
• Verification status
• Other profile fields you choose to complete

You should not include information in your profile that you do not want other users to see.

Your purchase history, subscription status, transaction identifiers, and payment information are not displayed as part of your public dating profile. However, particular badges or paid features may be visible if the feature itself is designed to be shown to other users.

7. Cookies, Tracking, and Similar Technologies

Our website may use cookies, pixels, embedded content, analytics tools, or similar technologies to operate the website, measure performance, improve user experience, and display third-party content.

Our mobile app may use SDKs, device identifiers, advertising identifiers, attribution tools, advertising SDKs, analytics tools, crash-reporting tools, push-notification tokens, local device storage, purchase-validation tools, and similar technologies.

Where required by law, we will request your consent before using certain tracking technologies. On iOS, you may be asked for App Tracking Transparency permission. On Android, you can manage advertising ID and privacy settings through your device settings.

You can control cookies through your browser settings and app permissions through your device settings.

8. TikTok Embeds and Third-Party Content

Our website may display embedded TikTok videos or other third-party media. When you view or interact with third-party embedded content:

• The third-party provider may collect information such as IP address, browser type, device identifiers, cookies, or interaction data
• The provider may use cookies, pixels, or similar technologies
• The content is governed by the third party’s own terms and privacy policy

TikTok’s Privacy Policy is available here:

If you prefer not to have TikTok or other embedded-content providers collect data, you can disable third-party cookies or avoid interacting with embedded content.

9. Third-Party Links and In-App Browser

The Services may contain links to third-party websites, blogs, videos, social media pages, advertisements, or external content. The app may open some links in an in-app browser or through an advertising SDK.

When you visit a third-party website or interact with an ad, that website, advertiser, or ad partner may collect information according to its own privacy policy. We are not responsible for the privacy practices of third-party websites, advertisers, or services.

Some links may include basic app-source information, such as a parameter showing that the page was opened from the app.

10. Account Deletion and Retention

You can request account deletion directly in the app.

When you request deletion:

• Your profile is hidden and your account is deactivated
• Your account is scheduled for deletion after 30 days
• If you sign back in during the 30-day period, your deletion request is cancelled and your account is restored
• If you do not sign back in during the 30-day period, your account is deleted after the 30-day period

Temporary account deactivation is no longer offered.

After the 30-day period, we delete or anonymise your account and associated profile data where technically and legally possible. This may include profile information, photos, matching data, messages, and related account records.

We may retain limited information where necessary for:

• Legal compliance
• Safety and security
• Fraud, spam, payment abuse, ad abuse, or other abuse prevention
• Investigation of reports, payment disputes, chargebacks, or other disputes
• Enforcement of our Terms
• Tax, accounting, audit, analytics, or backup purposes
• Processing or documenting refunds, reversals, or purchase revocations
• Protecting our rights or the rights of other users

Backup copies may remain for a limited period before being deleted or overwritten in the ordinary course of business.

Deleting your Thai Love account does not necessarily cancel an active subscription. You must manage or cancel your subscription through the Apple App Store, Google Play, or the payment provider through which you subscribed.

The applicable app store or payment provider may retain transaction and billing information independently under its own legal obligations and privacy policy. Requests concerning information held directly by an app store or payment provider should be submitted to that provider.

11. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and protect users.

Retention periods may vary depending on the type of data, the reason it was collected, legal requirements, and safety needs.

Examples:

• Account and profile data is generally kept while your account is active
• Verification, safety, report, and moderation records may be retained for longer where needed to protect users or prevent repeat abuse
• OTP, login, device, IP, location evidence, and security logs may be retained for security and fraud-prevention purposes
• Ad-reward counters, ad-eligibility records, ad-interaction records, attribution records, and analytics data may be retained to operate ads, prevent abuse, measure performance, and comply with partner requirements
• Purchase, receipt, subscription, refund, revocation, and entitlement records may be retained as necessary to provide paid features, restore purchases, prevent fraud, resolve disputes, and comply with tax, accounting, app-store, and legal requirements
• Crash logs and diagnostics data may be retained to improve app reliability
• Deleted account data is handled according to the account-deletion process described above

12. International Data Transfers

Your information may be stored or processed in countries outside your country of residence, including the United States, Europe, Singapore, Thailand, and other Asia-Pacific regions.

By using the Services, you understand that your information may be transferred to and processed in countries that may have different data-protection laws from your country.

Where required by law, we use appropriate safeguards for international transfers.

13. Your Privacy Rights

Depending on your location, you may have rights over your personal data, including the right to:

• Access your personal information
• Correct or update inaccurate information
• Delete your account or request deletion of your data
• Withdraw consent for optional processing
• Object to certain processing
• Restrict certain processing
• Request a copy of your data
• Opt out of certain analytics, advertising, targeted advertising, sale/share, or tracking activities where applicable
• Lodge a complaint with a data-protection authority

You can update much of your account and profile information directly in the app.

To exercise privacy rights, contact us using the details in the “Contact Us” section.

We may need to verify your identity before fulfilling certain requests.

Certain transaction, accounting, fraud-prevention, dispute, or legal records may be exempt from deletion or may need to be retained for a legally required period.

Information held directly by Apple, Google, or another app store or payment provider is controlled by that provider and is subject to its privacy policy and privacy-rights process.

14. California, EEA, UK, Thailand, and Other Regional Rights

Users in certain regions may have additional rights under local privacy laws, such as the California Consumer Privacy Act/California Privacy Rights Act, the EU General Data Protection Regulation, the UK GDPR, Thailand’s Personal Data Protection Act, or other applicable laws.

We do not knowingly sell personal information for money. Some analytics, attribution, advertising identifiers, ad networks, rewarded ads, or tracking technologies may be considered “sharing”, “sale”, targeted advertising, or tracking under certain laws. Where required, you may opt out through device settings, tracking-permission prompts, platform privacy controls, or by contacting us.

We do not knowingly sell or share personal information of users under 18.

15. Push Notifications and Marketing

We may send transactional push notifications or messages related to:

• OTPs and login verification
• Matches
• Likes
• Messages
• Account security
• Subscriptions, purchases, renewals, expirations, cancellations, refunds, or payment issues
• App updates
• Safety notices
• Service announcements

You can control push notifications through your device settings or in-app settings where available.

We do not use OTP messages for marketing. Subscription and purchase messages that are necessary to manage your account or paid features are transactional rather than marketing messages.

If we send marketing communications in the future, we will provide any legally required consent and opt-out options.

16. Security

We use reasonable technical, administrative, and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no online platform, mobile app, storage system, payment system, or transmission method is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your login credentials secure and for using caution when sharing information with other users.

17. Age Restriction

Thai Love is intended only for users who are 18 years old or older.

We do not knowingly collect or process personal data from anyone under 18. If we become aware that a person under 18 has used the Services or provided personal data, we may delete the account and associated information.

18. Automated Processing, Matching, Ads, Purchases, and Safety Systems

We may use automated systems, rules, algorithms, and manual review to:

• Recommend profiles and matches
• Rank or filter search results
• Determine daily limits, ad eligibility, rewarded-ad availability, and feature access
• Verify purchases and determine subscription or paid-feature entitlement
• Detect suspicious purchase, refund, payment, or subscription activity
• Detect suspicious behavior
• Identify spam, scams, fake accounts, banned users, payment abuse, ad abuse, or unsafe behavior
• Review uploaded photos or profile content
• Enforce safety rules
• Limit, hide, suspend, or remove accounts that appear to violate our rules

These systems are used to operate the dating service, provide paid and advertising-supported features, prevent fraud, and protect users. Where required by law, you may contact us to request human review of certain decisions.

19. AI-Generated Location Images Disclaimer

Some featured images used for blog locations in our app or website may have been created, edited, or enhanced using artificial intelligence.

These images are for illustrative purposes only and may not fully represent the actual location.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, operations, technology, paid features, subscriptions, legal requirements, or business practices.

When we update this Privacy Policy, we will revise the “Last Updated” date. Where required by law, we may provide additional notice or request consent.

Your continued use of the Services after an update means you acknowledge the updated Privacy Policy.

21. Contact Us

If you have questions, privacy concerns, or requests about your personal data, you can contact us at:

Email: [email protected]

Website: https://thailanddatingapp.com