Privacy Policy

Privacy Policy

Effective Date: 01/07/2025
Last Updated: 19/05/2026

1. Introduction

Welcome to Thai Love: Thailand Dating App (“Thai Love,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, share, store, and protect your information when you use our mobile application, website, and related services collectively, the “Services”.

By using Thai Love, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect information to provide, secure, personalize, and improve our Services.

2.1 Account and Contact Information

We may collect:

  • Full name, nickname, or display name
  • Date of birth and age
  • Gender
  • Email address
  • Phone number
  • Login and authentication information
  • Social login information, such as Apple, Facebook, LINE, or other providers we may support
  • Account status, verification status, and support history

2.2 Profile Information

We may collect information you add to your dating profile, including:

  • Profile photos
  • Bio or “about me” information
  • Interests, hobbies, languages, education, and lifestyle details
  • Height, weight, religion, star sign, relationship goals, and similar profile fields
  • Gender, dating preferences, who you are looking to meet, and related matching preferences
  • Location label, city, country, and distance/search preferences
  • Whether you have or want children
  • Other information you choose to provide in your profile

Some profile information may be sensitive or may reveal sensitive aspects of your identity, preferences, beliefs, or personal life. You should only add information that you are comfortable sharing through the Services.

2.3 Location Information

We may collect location information to help provide location-based matching, improve safety, prevent abuse, and support account integrity.

This may include:

  • Location you manually enter
  • GPS-based location, if you grant permission
  • Latitude and longitude
  • Location accuracy
  • City, region, country, and country code
  • Location permission status
  • Device location signals, such as whether location may be mocked or inaccurate
  • Location evidence collected during registration, login, verification, profile editing, or security checks

We may use third-party services, such as Google Maps or geocoding services, to convert coordinates into city, region, or country information.

You can control location permissions through your device settings. Some features may not work properly if location access is disabled.

2.4 Photos, Camera, Media, and Verification Information

We may collect and process:

  • Profile photos you upload
  • Photos or images submitted as report evidence
  • Verification selfies or verification images
  • Image metadata, where available
  • Photo hashes or similar technical identifiers used to detect banned, duplicate, abusive, or previously rejected images
  • Camera access, if you use camera-based features
  • Photo library access, if you choose images from your device

We may use automated and/or manual review to help detect prohibited content, verify profiles, confirm that uploaded photos contain a face, and protect users from abuse, scams, impersonation, or unsafe behavior.

Where image moderation tools are used, your image may be processed by internal systems or trusted third-party moderation services. We do not use face detection to identify you against government databases unless we separately disclose this and obtain consent where required by law.

2.5 Messages, Interactions, and User Content

We collect content and activity generated through the Services, including:

  • Messages and chat activity
  • Voice notes or audio messages
  • GIFs, blog shares, and other media shared in chat
  • Likes, swipes, matches, blocks, and reports
  • Report reasons and evidence
  • Profile views, clicks, and other app interactions
  • Uploaded photos, videos, audio, or other content
  • Communication preferences and notification settings

Messages and user content may be reviewed where necessary for safety, moderation, support, legal compliance, abuse prevention, or to investigate reports.

2.6 Device, Security, and Technical Information

We may collect technical information from your device, including:

  • Device type, model, brand, and operating system
  • App version and build number
  • Device identifiers or unique device ID
  • IP address
  • Language and region settings
  • Push notification tokens
  • Advertising identifiers, where permitted
  • Crash logs, diagnostics, and performance data
  • Session information and security logs
  • Emulator, device integrity, or abuse-prevention signals

We use this information to operate the app, secure accounts, prevent spam and fraud, detect banned users, investigate abuse, improve reliability, and maintain community safety.

2.7 App Usage and Analytics Information

We may collect information about how the Services are used, including:

  • Screens visited
  • Features used
  • Session activity
  • Clicks, taps, swipes, likes, and matches
  • Registration, login, and verification events
  • Error logs and crash reports
  • Attribution and install information

We may use analytics, diagnostics, and attribution tools such as Firebase, AppsFlyer, or similar services to understand app performance, app installs, crashes, and user engagement.

2.8 SMS, WhatsApp, and OTP Verification Information

If you provide your phone number, we may use it to send one-time password messages, verification messages, login messages, account security messages, or related transactional communications.

These messages may be sent by SMS, WhatsApp, or other supported messaging channels.

We may process:

  • Phone number
  • OTP delivery status
  • Verification attempts
  • Device and IP security signals
  • Carrier or telecommunications delivery data
  • Fraud-prevention and rate-limit information

OTP and verification messages are transactional and are not used for marketing purposes.

Message and data rates may apply depending on your mobile carrier.

2.9 Payment Information

We do not currently collect payment or billing information through the app.

If paid features, subscriptions, boosts, or in-app purchases are added in the future, payments may be processed by Apple App Store, Google Play Billing, Stripe, or other payment providers. We would not store full payment card details unless clearly disclosed.

3. How We Use Your Information

We use your information to:

  • Create, manage, and secure your account
  • Authenticate users and verify account ownership
  • Provide matching, discovery, search, and communication features
  • Show your profile to other users, based on your settings and app functionality
  • Process likes, swipes, matches, blocks, and reports
  • Send transactional notifications, including OTPs, chat alerts, likes, matches, and account updates
  • Provide customer support
  • Review verification submissions
  • Moderate content and enforce our rules
  • Detect and prevent scams, spam, fake accounts, banned users, fraud, and unsafe behavior
  • Investigate reports and protect the community
  • Improve app performance, reliability, and user experience
  • Analyze app installs, usage, and feature performance
  • Debug crashes, errors, and technical issues
  • Comply with legal obligations
  • Protect our legal rights and the rights of users

Where required by applicable law, we rely on one or more of the following legal bases:

  • Contract: to provide the Services you request, including account creation, matching, messaging, and profile features.
  • Consent: for optional features such as location access, camera access, photo library access, push notifications, tracking permissions, and certain sensitive profile information.
  • Legitimate interests: to secure the Services, prevent fraud and abuse, improve the app, provide support, and protect users.
  • Legal obligation: where we must retain or disclose information to comply with applicable laws, regulations, legal requests, or safety obligations.
  • Vital or public interests: where necessary to protect users or others from serious harm, where permitted by law.

You may withdraw consent for optional permissions through your device settings or by contacting us, but some features may stop working if permission is removed.

5. How We Share Information

We do not sell your personal data for money.

We may share limited information with trusted service providers and partners who help us operate, secure, and improve the Services, including:

  • Hosting, backend, database, and storage providers, such as Supabase, DigitalOcean, AWS, or similar infrastructure providers
  • Authentication and login providers, such as Apple, Facebook, LINE, or other supported login providers
  • Firebase, Google, or similar providers for crash reporting, diagnostics, cloud messaging, maps, geocoding, and related services
  • AppsFlyer or similar attribution and analytics providers
  • Expo, Firebase Cloud Messaging, Apple Push Notification service, or similar push notification providers
  • SMS, WhatsApp, and OTP delivery providers, such as Infobip, BulkGate, or similar messaging providers
  • Telecommunications carriers and messaging networks for message delivery
  • Image moderation, verification, or safety service providers, where used
  • GIF, media, or content providers, such as Tenor or similar services
  • Payment processors, such as Apple App Store, Google Play Billing, Stripe, or similar providers, if paid features are introduced
  • Professional advisers, legal advisers, auditors, insurers, or authorities where necessary
  • Law enforcement, regulators, courts, or other parties where required by law or necessary to protect safety, rights, or security

We may also share information:

  • With other users, when you choose to make profile information, photos, messages, or interactions visible through the Services
  • During a business transaction, such as a merger, acquisition, financing, restructuring, or sale of assets
  • To enforce our Terms, investigate abuse, or protect the safety of users and the Services

We require service providers to process information only as necessary to provide services to us and to protect personal data appropriately.

6. Public Profile Visibility

Thai Love is a dating app. Some information you provide is intended to be visible to other users, including:

  • Profile photos
  • Display name or nickname
  • Age
  • Gender and dating preferences, depending on app display
  • Bio and profile details
  • City, country, or approximate location
  • Interests, lifestyle details, and matching preferences
  • Verification status
  • Other profile fields you choose to complete

You should not include information in your profile that you do not want other users to see.

7. Cookies, Tracking, and Similar Technologies

Our website may use cookies, pixels, embedded content, analytics tools, or similar technologies to operate the website, measure performance, improve user experience, and display third-party content.

Our mobile app may use SDKs, device identifiers, advertising identifiers, attribution tools, analytics tools, crash reporting tools, push notification tokens, and local device storage.

Where required by law, we will request your consent before using certain tracking technologies. On iOS, you may be asked for App Tracking Transparency permission. On Android, you can manage advertising ID and privacy settings through your device settings.

You can control cookies through your browser settings and app permissions through your device settings.

8. TikTok Embeds and Third-Party Content

Our website may display embedded TikTok videos or other third-party media. When you view or interact with third-party embedded content:

  • The third-party provider may collect information such as IP address, browser type, device identifiers, cookies, or interaction data
  • The provider may use cookies, pixels, or similar technologies
  • The content is governed by the third party’s own terms and privacy policy

TikTok’s Privacy Policy is available here:
https://www.tiktok.com/legal/privacy-policy

If you prefer not to have TikTok or other embedded content providers collect data, you can disable third-party cookies or avoid interacting with embedded content.

The Services may contain links to third-party websites, blogs, videos, social media pages, or external content. The app may open some links in an in-app browser.

When you visit a third-party website, that website may collect information according to its own privacy policy. We are not responsible for the privacy practices of third-party websites or services.

Some links may include basic app-source information, such as a parameter showing that the page was opened from the app.

10. Account Deletion and Retention

You can request account deletion directly in the app.

When you request deletion:

  • Your profile is hidden and your account is deactivated
  • Your account is scheduled for deletion after 30 days
  • If you sign back in during the 30-day period, your deletion request is cancelled and your account is restored
  • If you do not sign back in during the 30-day period, your account is deleted after the 30-day period

Temporary account deactivation is no longer offered.

After the 30-day period, we delete or anonymise your account and associated profile data where technically and legally possible. This may include profile information, photos, matching data, messages, and related account records.

We may retain limited information where necessary for:

  • Legal compliance
  • Safety and security
  • Fraud, spam, or abuse prevention
  • Investigation of reports or disputes
  • Enforcement of our Terms
  • Audit, accounting, or backup purposes
  • Protecting our rights or the rights of other users

Backup copies may remain for a limited period before being deleted or overwritten in the ordinary course of business.

11. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and protect users.

Retention periods may vary depending on the type of data, the reason it was collected, legal requirements, and safety needs.

Examples:

  • Account and profile data is generally kept while your account is active
  • Verification, safety, report, and moderation records may be retained for longer where needed to protect users or prevent repeat abuse
  • OTP, login, device, and security logs may be retained for security and fraud-prevention purposes
  • Crash logs and analytics data may be retained to improve app reliability
  • Deleted account data is handled according to the account deletion process described above

12. International Data Transfers

Your information may be stored or processed in countries outside your country of residence, including the United States, Europe, Singapore, Thailand, and other Asia-Pacific regions.

By using the Services, you understand that your information may be transferred to and processed in countries that may have different data protection laws from your country.

Where required by law, we use appropriate safeguards for international transfers.

13. Your Privacy Rights

Depending on your location, you may have rights over your personal data, including the right to:

  • Access your personal information
  • Correct or update inaccurate information
  • Delete your account or request deletion of your data
  • Withdraw consent for optional processing
  • Object to certain processing
  • Restrict certain processing
  • Request a copy of your data
  • Opt out of certain analytics, advertising, or tracking activities where applicable
  • Lodge a complaint with a data protection authority

You can update much of your account and profile information directly in the app.

To exercise privacy rights, contact us using the details in the “Contact Us” section.

We may need to verify your identity before fulfilling certain requests.

14. California, EEA, UK, and Other Regional Rights

Users in certain regions may have additional rights under local privacy laws, such as the California Consumer Privacy Act/California Privacy Rights Act, the EU General Data Protection Regulation, the UK GDPR, Thailand’s Personal Data Protection Act, or other applicable laws.

We do not knowingly sell personal information for money. Some analytics, attribution, advertising identifiers, or tracking technologies may be considered “sharing” or targeted advertising under certain laws. Where required, you may opt out through device settings, tracking permission prompts, or by contacting us.

We do not knowingly sell or share personal information of users under 18.

15. Push Notifications and Marketing

We may send transactional push notifications or messages related to:

  • OTPs and login verification
  • Matches
  • Likes
  • Messages
  • Account security
  • App updates
  • Safety notices
  • Service announcements

You can control push notifications through your device settings or in-app settings where available.

We do not use OTP messages for marketing. If we send marketing communications in the future, we will provide any legally required consent and opt-out options.

16. Security

We use reasonable technical, administrative, and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no online platform, mobile app, storage system, or transmission method is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your login credentials secure and for using caution when sharing information with other users.

17. Age Restriction

Thai Love is intended only for users who are 18 years old or older.

We do not knowingly collect or process personal data from anyone under 18. If we become aware that a person under 18 has used the Services or provided personal data, we may delete the account and associated information.

18. Automated Processing, Matching, and Safety Systems

We may use automated systems, rules, algorithms, and manual review to:

  • Recommend profiles and matches
  • Rank or filter search results
  • Detect suspicious behavior
  • Identify spam, scams, fake accounts, or banned users
  • Review uploaded photos or profile content
  • Enforce safety rules
  • Limit, hide, suspend, or remove accounts that appear to violate our rules

These systems are used to operate the dating service and protect users. Where required by law, you may contact us to request human review of certain decisions.

19. AI-Generated Location Images Disclaimer

Some featured images used for blog locations in our app or website may have been created, edited, or enhanced using artificial intelligence. These images are for illustrative purposes only and may not fully represent the actual location.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, operations, technology, legal requirements, or business practices.

When we update this Privacy Policy, we will revise the “Last Updated” date. Where required by law, we may provide additional notice or request consent.

Your continued use of the Services after an update means you acknowledge the updated Privacy Policy.

21. Contact Us

If you have questions, privacy concerns, or requests about your personal data, you can contact us at:

Email: [email protected]
Website: https://thailanddatingapp.com