Safety & Security

Effective Date: 01/07/2025
Last Updated: 24/06/2026

1. Our Safety Commitment

Thai Love: Thailand Dating App (“Thai Love”, “we”, “our”, or “us”) is designed to help adults meet, match, and communicate safely.

We use a combination of technology, user reports, manual review, moderation tools, account checks, verification features, and safety policies to reduce abuse and protect our community.

No dating app or online platform can guarantee complete safety. Users should always use caution when communicating online or meeting someone in person.

2. Moderation Process

We use a combination of automated detection tools and human moderation to review user content, user behavior, account signals, and reports.

Content or activity may be reviewed when it is:

  • Reported by a user
  • Detected by our automated systems
  • Flagged by photo moderation, face detection, device checks, location checks, or abuse-prevention systems
  • Connected to suspicious activity, spam, scams, harassment, fake accounts, banned users, or unsafe behavior
  • Connected to ad/reward abuse, daily limit abuse, or attempts to bypass app restrictions

Our typical response time to user reports is between 24 and 72 hours, although serious safety issues may be reviewed sooner and complex cases may take longer.

Moderators may enforce our community standards by removing or restricting content, requiring verification, limiting account features, hiding accounts from discovery, suspending accounts, banning accounts, preserving evidence, or reporting illegal activity where required or appropriate.

3. Prohibited Content and Behavior

We do not allow content or behavior that may harm users or the community, including:

  • Nudity, pornography, or sexually explicit material
  • Any content involving minors in a sexual, exploitative, unsafe, or inappropriate way
  • Hate speech, threats, harassment, bullying, intimidation, or abuse
  • Scams, fraud, phishing, blackmail, extortion, fake investment schemes, or romance scams
  • Requests for money, payment details, banking information, gift cards, or crypto
  • Escorting, prostitution, trafficking, commercial sexual services, or sexual exploitation
  • Impersonation, fake photos, misleading profiles, or duplicate accounts used to avoid restrictions
  • Illegal goods, illegal services, weapons, drugs, or illegal activity
  • Violence, terrorism, self-harm promotion, or dangerous behavior
  • Spam, automation, scraping, bots, or attempts to disrupt the Services
  • Attempts to bypass verification, bans, blocks, moderation, daily limits, rewarded ad limits, or security systems

We may remove, restrict, preserve, or report prohibited content or activity.

4. Reporting and Confidentiality

Users can report suspicious, abusive, fake, unsafe, or inappropriate behavior directly within the app.

When you report a user, we may review:

  • The reported user’s profile
  • Messages and chat activity
  • Photos, evidence images, GIFs, voice notes, and shared content
  • Blocks, likes, matches, and related interactions
  • Device, IP, location, account, and security signals
  • Ad/reward activity and attempts to bypass limits
  • Previous reports, warnings, restrictions, suspensions, or bans

Your identity as a reporter is kept confidential from the reported user to protect your privacy and safety.

We keep records of reports, moderation actions, suspended accounts, banned users, and related safety evidence where necessary to protect users, prevent repeat abuse, enforce our Terms, comply with law, or support investigations.

We may cooperate with law enforcement, regulators, app stores, service providers, or safety organisations if required by law or if we believe it is necessary to protect users, prevent harm, or investigate illegal activity.

5. Blocking Users

You can block another user in the app.

Blocking is designed to prevent further contact and reduce unwanted interaction. Depending on the feature and account state, blocking may remove or hide chats, shared content, profile access, or future discovery between you and the blocked user.

You may be able to manage blocked users in your security settings where available.

If a user has seriously violated our rules, you should report them as well as block them so our team can review the issue.

6. Photo and Profile Verification

Thai Love may offer or require profile verification, photo verification, or selfie checks to improve authenticity and reduce fake accounts.

Verification may involve:

  • Taking or submitting a selfie
  • Comparing verification images with profile photos
  • Checking whether uploaded photos contain a clear face
  • Reviewing images manually or with moderation tools
  • Rejecting photos that appear fake, unsafe, inappropriate, duplicated, banned, or non-compliant

Verification can improve trust, but it does not guarantee that a user is safe, truthful, or accurately represented. You should still use caution with all users, including verified users.

7. Location Safety and Privacy

Thai Love uses location features to support matching, discovery, distance, account integrity, and safety checks.

Users may be able to choose or adjust location settings depending on app functionality. Some location information may be based on device GPS, manual location entry, IP address, or other signals.

To protect your privacy:

  • Do not put your exact home, hotel, workplace, or private address in your profile
  • Be careful when sharing live location or detailed travel plans with other users
  • Use device permission settings to control access to your location
  • Report users who pressure you for private location details

Location and distance information may be approximate and may not always be accurate.

8. Messaging Safety

When using chat, voice notes, GIFs, or shared content, remember that other users may save, screenshot, record, copy, or share what you send.

We recommend that you:

  • Avoid sending intimate images, financial information, passwords, identity documents, or private addresses
  • Be cautious if someone quickly asks to move to another app
  • Be cautious if someone asks for money, crypto, gift cards, travel costs, emergency help, or investment opportunities
  • Stop communicating and report the user if something feels unsafe, pressured, or suspicious

Messages and shared content may be reviewed where necessary for safety, moderation, support, legal compliance, or abuse prevention.

9. Meeting in Person

If you choose to meet another user in person, your personal safety is your responsibility.

We recommend that you:

  • Meet in a public place
  • Tell a trusted person where you are going and who you are meeting
  • Arrange your own transport
  • Keep your phone charged
  • Avoid sharing your home address too early
  • Avoid leaving drinks or belongings unattended
  • Leave immediately if you feel uncomfortable or unsafe
  • Report unsafe behavior to Thai Love and, if necessary, local authorities

Thai Love does not conduct criminal background checks on all users and does not guarantee any user’s identity, intentions, or conduct.

10. Account Security

We use account and device security measures to protect the Services and reduce abuse.

These may include:

  • OTP verification by SMS, WhatsApp, or other supported channels
  • Email, phone, social login, and session checks
  • Device identifiers, device integrity signals, emulator checks, and app version checks
  • IP, location, and login risk signals
  • Push token checks and notification security
  • Rate limits, abuse limits, and fraud-prevention rules
  • Account restriction or ban enforcement

You are responsible for keeping your account secure. Do not share OTP codes, passwords, login links, or account access with anyone.

Thai Love will never ask you to send your OTP code to another user.

11. Advertising and Rewarded Feature Abuse

Thai Love may show ads, including rewarded ads that can unlock limited in-app features such as extra likes or messaging before matching.

To keep these features fair and secure, we may monitor and limit:

  • Rewarded ad eligibility
  • Daily reward limits
  • Reward claims and reward counters
  • Attempts to automate, farm, sell, trade, or transfer rewards
  • Attempts to bypass free limits, ad limits, message limits, or like limits
  • Suspicious ad activity, invalid traffic, or ad fraud

We may deny, revoke, limit, or expire ad rewards if we believe there has been fraud, abuse, technical error, policy violation, or misuse.

Rewards have no cash value and cannot be sold, exchanged, transferred, withdrawn, refunded, or redeemed for money.

12. Account Deletion and Data Safety

Users can request account deletion directly in the app.

When you request deletion:

  • Your profile is hidden and your account is deactivated
  • Your account is scheduled for deletion after 30 days
  • If you sign back in during the 30-day period, your deletion request is cancelled and your account is restored
  • If you do not sign back in during the 30-day period, your account is deleted after the 30-day period

Some limited information may be retained where necessary for legal compliance, safety, fraud prevention, abuse prevention, enforcement of our Terms, dispute resolution, audits, analytics, or backups, as explained in our Privacy Policy.

We aim to comply with applicable laws and platform requirements in the jurisdictions where we operate, including relevant privacy, safety, consumer protection, app store, and online safety rules.

This may include the Thailand Personal Data Protection Act (PDPA), UK data protection and online safety requirements, app store safety requirements, and other applicable laws or regulations.

We are committed to preventing and responding to illegal activity on our platform, including child exploitation, trafficking, scams, threats, harassment, and other serious harm. We may report illegal content or activity to authorities where required or appropriate.

14. Safety Communications

We may communicate safety alerts, account warnings, verification requests, policy updates, and service notices through:

  • In-app messages
  • Push notifications
  • Account screens or modals
  • Email, if available or added in the future
  • Other appropriate communication channels

Users should keep their app updated and review safety notices when they appear.

15. Continuous Improvement

We regularly review and update our moderation tools, reporting systems, safety policies, security measures, verification flows, and abuse-prevention systems.

We may adjust our systems as new risks, user feedback, technology, legal requirements, app store requirements, or platform abuse patterns emerge.

16. Contact Us

For questions, concerns, or to report safety issues, please contact us at:

Email: [email protected]

Website: https://thailanddatingapp.com